Community Live Streaming, 1:1 Bookings, and Multi-Currency Payment Solutions for Course Creators

Master community live streaming, one-to-one session bookings, webinar setup, and multi-currency pricing with expert guidance from Live Support Desk

About Zenler's Educational Live Support Desk

Zenler hosts regular Educational Live Support Desk sessions via Zoom where course creators receive real-time assistance from platform experts. These interactive sessions provide direct access to solutions for technical challenges, feature implementation, and platform optimization strategies.

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✉️ Zenler Technical Support Email: support@zenler.com

Welcome to another comprehensive session from Zenler's Educational Live Support Desk! 

Watch the full recording to see all demonstrations and detailed explanations in action: 

Understanding Community Live Streaming

One of the newest Zenler features is the ability to live stream directly into your community. This powerful tool creates new opportunities for member engagement, but it's important to understand its specific use cases.

What Community Live Streaming Is

Community live streaming allows you to broadcast directly to members of your Zenler community. Think of it like Facebook Live, but within your own branded community space.

Key Characteristics:

• Members can watch and participate via chat
• Real-time engagement through text-based comments
• Accessible to logged-in community members
• Creates a sense of exclusivity and connection
• Currently supports one co-host joining you on video

Current Limitations:

• Cannot be scheduled in advance like interactive webinars
• Viewers participate through chat only (not full video interaction like Zoom)
• Not a replacement for interactive webinars or live classes

Public vs. Private Communities

Public Communities:

• Non-members can view content and live streams
• Viewers cannot comment or participate unless they join
• Functions as a lead generator
• Allows people to "window shop" before committing

Private Communities:

• Only accessible to members
• Full participation rights for all members
• Better for exclusive, paid memberships
• Enhanced privacy and security

When to Use Community Live Streaming

Ideal Use Cases:

• Answering member questions in real-time
• Hosting casual "office hours" for your community
• Providing bonus content to existing members
• Building deeper connections with your audience
• Supporting course content with live Q&A sessions

Not Ideal For:

• Structured workshops requiring scheduling
• Sessions where you need full video interaction with multiple attendees
• Paid webinars or courses
• Lead generation for non-members (unless using public community strategically)

Strategic Implementation

Consider this workflow:

1. Run your structured courses with interactive webinars or live classes
2. After each lesson, direct students to the community
3. Announce you'll be live streaming in the community to answer questions
4. Go live spontaneously to address member inquiries
5. Archive the stream for members who missed it

This approach combines structured learning with flexible, personalized support.

Mastering One-to-One Booking Management

For coaches, consultants, and language teachers, one-to-one sessions are essential. However, managing these bookings efficiently presents unique challenges.

The Recurring Session Challenge

When setting up recurring one-to-one sessions, you might encounter this problem: A student registers for one time slot, but the system registers them for all 30 recurring occurrences. This happens because recurring sessions are designed for consistent, ongoing appointments.

Solution 1: Individual Session Management

For Assessment or Discovery Calls:

Create individual one-to-one live sessions manually for specific dates and times (e.g., Tuesday 12-2 PM with three 15-minute slots). Set participant limit to 1 to prevent double-booking. Avoid using recurring settings for this scenario.

Process:

1. Navigate to Lives → Create Live → One-to-One Booking
2. Set date and time for specific slots
3. Limit participants to 1
4. Repeat for additional time slots
5. Students book available slots that automatically disappear once taken

Solution 2: Client-Specific Recurring Sessions

For Existing Clients with Regular Appointments:

When you have a client who needs regular sessions (e.g., every Tuesday at 2 PM):

1. Create a live session specifically for that client
2. Name it "Client Name - Language Sessions" for easy identification
3. Set up recurring occurrences (up to 30)
4. Send them their unique join link
5. They use the same link for all their scheduled sessions

Benefits:

• Organized by client name
• Automated reminders for each session
• No manual scheduling for each occurrence
• Professional, personalized experience

Solution 3: Flexible Scheduling for Busy Clients

For clients whose schedules vary week-to-week:

Option A: Manual Scheduling

• Set up recurring sessions in advance
• When schedule changes, edit individual session dates/times
• Send direct Zoom link to client
• They access the session regardless of the scheduled time

Option B: Communication-Based Approach

• Establish default days/times (e.g., Wednesday and Thursday)
• Client contacts you to request changes
• You manually adjust in the system
• Not ideal but works for occasional flexibility

Unregistering Students from Sessions

If you need to remove someone from a registered slot:

1. Navigate to the specific live session
2. Go to Registered Members
3. Select the participant
4. Click Delete

Important Note: If this doesn't work as expected, contact support@zenler.com with specific details about the issue.

The Calendly Alternative Consideration

Many course creators wonder about integrating Calendly for more sophisticated booking management.

Calendly Pros:

• Students select from available time slots
• Automatic Zoom meeting creation
• Familiar interface for many users

Calendly Cons:

• Additional monthly cost (£100+ annually)
• Another platform to manage
• Integration requires Zapier setup
• Takes you outside the Zenler ecosystem
• No-shows waste your limited live sessions

Zenler's Approach:

• You control your limited live sessions
• Prevents wasted sessions from no-shows
• Everything managed in one platform
• Included in your existing subscription

Setting Up Webinars for Non-Members

When promoting webinars to people outside your existing member base, proper setup ensures a smooth registration and attendance experience.

Choosing Between Webinar Types

Interactive Webinar:

• Best for presentations with chat-based Q&A
• Participants appear in chat, not on video
• You present while monitoring questions
• Professional webinar experience

Live Class:

• Better for fully interactive sessions
• Multiple participants can have cameras and mics on
• Ideal for workshops or collaborative learning
• More informal, classroom-style atmosphere

One-to-One Booking:

• Current session format (like this live support desk)
• Participants can enable cameras and microphones when permitted
• Host controls all permissions
• Great for small group interactions

Understanding Password Protection

When you create an interactive webinar, you'll notice "Inbuilt Password Protection" is enabled by default. This is a Zoom security feature, but it won't cause problems if you follow proper setup.

How It Works:

The password is embedded in the join URL itself. When students click the link from your automated email, they bypass the password screen entirely and enter directly.

Two Methods to Share Access:

Method 1: Automated Email (Recommended)

1. Set up automation for your webinar registration
2. The system includes a join link variable automatically
3. Students receive email with embedded link
4. They click and enter without seeing password prompt

Method 2: Custom Password

• Check "Ask for password when joining"
• Set a custom password (e.g., "Training2024")
• Include password in your automated emails
• Students enter password manually when joining

Best Practice: Use Method 1 (automated email with embedded link). It's seamless for participants and requires no additional steps.

Email Automation Setup

Your webinar registration should trigger this automated sequence:

Registration Confirmation Email:

Subject: You're Registered for [Webinar Name]!

Hi {{first_name}},

Thank you for registering for our upcoming webinar on [topic].

📅 Date: [Date]
⏰ Time: [Time]
🔗 Join Link: [Click here to join]

IMPORTANT: Check your spam folder if you don't receive a reminder email 15 minutes before the webinar.

Add this event to your calendar: [Calendar Link]

We look forward to seeing you!

15-Minute Reminder:

Subject: Starting Soon: [Webinar Name]

Hi {{first_name}},

Your webinar begins in 15 minutes!

Click here to join now: [Join Link]

See you soon!

Promoting Your Webinar

Option 1: Use Pre-Built Webinar Block

• Zenler includes webinar promotion blocks
• Quick setup with basic customization
• Standard appearance

Option 2: Create Custom Block (Recommended)

• Full design control
• Create compelling call-to-action
• Match your brand perfectly
• Include urgency elements

Example Custom Block Structure:

[Bold Headline]: Transform Your Business in 90 Minutes
[Subheading]: Free Live Workshop - Limited Seats Available
[Bullet Points]:
✓ Discover the 3 secrets to [outcome]
✓ Learn the exact framework used by [social proof]
✓ Get your questions answered live

[Date/Time Display]
[Register Now Button → Links to webinar registration]

Advanced Promotion:

• Add scrolling announcement banner at top of site
• Create popup that appears for new visitors
• Feature prominently on homepage
• Include in email signature for existing subscribers

Handling Email Deliverability Issues

Email-related questions frequently arise because email systems are complex with many variables affecting delivery and display.

Different Devices, Different Results

One of the most common issues: emails look perfect on one device but have formatting problems on another.

Why This Happens:

Email Client Differences:

• Gmail renders differently than Outlook
• Apple Mail displays differently than Android email apps
• Web-based email vs. desktop applications
• Dark mode vs. light mode settings

Device Variations:

• Different screen sizes affect layout
• Mobile vs. desktop display
• Tablet rendering differs from both

Solution: This is often unavoidable due to how different email clients interpret code. Zenler's email designer is tested across major platforms for optimal compatibility, but some variation is normal.

Best Practices:

1. Test emails on multiple devices before sending
2. Keep layouts simple for better cross-platform compatibility
3. Use plain text for critical information
4. Avoid complex multi-column layouts
5. Test in both Gmail and Outlook at minimum

When Emails Don't Arrive

If sample emails aren't reaching inboxes:

Check These First:

1. Spam/Junk Folders - Most common location for missing emails
2. Email Filters - Check if automatic filters are redirecting emails
3. Blocked Senders - Verify sender isn't on block list
4. Inbox Rules - Look for rules moving emails automatically

Different Email Types Behavior:

Test Emails:

• Sent directly from system
• Lower volume = better deliverability
• Often arrive without issues

Sample/Broadcast Emails:

• Sent in larger batches
• May trigger spam filters
• Different delivery path

Why They Behave Differently: Email providers treat mass sends differently than individual sends. A test to two addresses looks like personal email, while a broadcast to hundreds triggers different rules.

When to Contact Support

Contact support@zenler.com with:

• Screenshots showing formatting differences
• Details about which email clients/devices show problems
• Information about emails not arriving
• Specific error messages received

Include:

• Your email address
• Recipients' email addresses
• Timestamp of when you sent the email
• Whether it's test, sample, or broadcast
• Screenshots of the issue

Creating Membership-Webinar Hybrid Offers

Many course creators want to combine paid webinars with membership trials or discounts - creating powerful conversion funnels.

The Strategic Approach

Goal: Attendees pay for a webinar and automatically receive membership access or discounts.

Step 1: Set Up Paid Interactive Webinar

• Create interactive webinar
• Set registration price
• Configure automated confirmations

Step 2: Create Membership Coupon

• Navigate to Coupons
• Click "Create New Coupon"
• Name it descriptively (e.g., "WebinarAttendee30DayTrial")

Coupon Configuration:

Discount Amount: 100% (for free month)
Apply For: 1 billing cycle
Product: Select your membership
Usage Limit: Unlimited (or set limit)

Step 3: Add Coupon to Webinar Confirmation

In your webinar registration automation:

Congratulations, {{first_name}}!

You're registered for [Webinar Name].

EXCLUSIVE BONUS: As a webinar attendee, you get 1 month FREE in our [Membership Name]!

[Click here to activate your free month]

This offer expires 7 days after the webinar, so don't wait!

The button links directly to: yourdomain.com/membership/checkout?coupon=YOURCODE

Alternative: In-Webinar Promotion

For Live Attendees Only:

Don't include the coupon in registration confirmation. Instead:

1. Present compelling membership benefits during webinar
2. Announce exclusive discount for live attendees
3. Share link in chat during webinar
4. Create urgency: "This link expires in 24 hours"

Benefits:

• Rewards actual attendance (not just registration)
• Creates incentive to stay until the end
• Generates immediate conversions
• Builds excitement and exclusivity

Membership Trial Best Practices

30-Day Free Trial Setup:

When someone applies the coupon:

• They enter credit card information
• First month is free (100% off)
• After 30 days, automatic billing begins
• They receive email notification before first charge

Communication Timing:

• Day 1: Welcome email with membership access details
• Day 7: Check-in email highlighting key features
• Day 14: Engagement email with success tips
• Day 23: Reminder that billing begins in 7 days
• Day 30: Charge processes, confirmation email sent

Important: Make it easy for members to cancel if they choose. Transparency builds trust and reduces disputes.

Managing Coupon Codes for Team Members and Affiliates

When building a team or affiliate program, proper coupon management helps you track referrals and reward contributors.

Individual Coupon Codes

For small teams (under 20 people):

Create Individual Coupons:

1. Navigate to Coupons → Create New Coupon
2. Name: "MDAFFIL" (Bangladesh manager) or "TINAAFFIL" (Vietnam team member)
3. Configure discount (e.g., 20% off)
4. Apply to specific products
5. Set usage limits if desired

Tracking Benefits:

• See exactly who referred whom
• Calculate commissions accurately
• Identify your best promoters
• Reward top performers

Bulk Coupon Generation

For larger teams or affiliates:

Bulk Coupon Feature:

1. Go to Coupons → Create Bulk Coupons
2. Specify quantity (e.g., 100 coupons)
3. Set discount parameters
4. System generates unique codes
5. Export as CSV file

Use Cases:

• Large affiliate programs
• Conference attendees
• Partnership promotions
• Strategic distribution campaigns

Coupon Management Best Practices

Naming Conventions:

• Use clear, identifiable names
• Include person's name or identifier
• Add purpose or campaign (e.g., "JOHN-WEBINAR2024")

Expiration Dates:

• Set reasonable timeframes
• Create urgency without being restrictive
• Extend for top performers if needed

Usage Limits:

• Unlimited for trusted partners
• Limited (50-100 uses) for testing new affiliates
• Single-use for special circumstances

Reporting: Regularly review coupon usage reports to:

• Identify top performers
• Calculate owed commissions
• Spot fraudulent activity
• Optimize discount strategies

Multi-Currency Pricing Solutions

For international course creators, handling multiple currencies effectively can significantly impact conversion rates and customer satisfaction.

Understanding Currency Display

When using Stripe as your payment processor, the system automatically displays prices in the customer's local currency based on their location and browser settings. However, this isn't always reliable or clear to customers.

The Problem:

• Unfamiliar currencies (like Swedish Krona) may confuse international buyers
• Customers want transparency before clicking "buy"
• Exchange rates fluctuate
• Bank conversion fees add confusion

Solution 1: The Bundle Strategy

This creative approach allows you to offer the same course at different price points for different currencies.

How It Works:

Step 1: Create Your Core Course

• Build your complete course once
• Don't duplicate course content

Step 2: Create Currency-Specific Bundles

• Create Bundle 1: "Hair Styling Masterclass (USD)"
• Create Bundle 2: "Hair Styling Masterclass (EUR)"
• Create Bundle 3: "Hair Styling Masterclass (GBP)"
• Create Bundle 4: "Hair Styling Masterclass (SEK)"

Step 3: Add Same Course to All Bundles

• Add your single course to each bundle
• Each bundle contains identical content
• Only the currency changes

Step 4: Set Bundle Pricing

• Bundle 1 (USD): $197
• Bundle 2 (EUR): €177
• Bundle 3 (GBP): £157
• Bundle 4 (SEK): 1970 kr

Benefits of This Approach:

• Update course content once, it updates everywhere
• Clear pricing for each market
• No course duplication
• Easy to manage
• Students see familiar currency

Sales Page Strategy:

Create one main sales page with currency options:

[Main Sales Content]

Choose Your Currency:
[Buy in USD - $197]
[Buy in EUR - €177]
[Buy in GBP - £157]
[Buy in SEK - 1970 kr]

Each button links to its respective bundle checkout page.

Solution 2: Transparent Currency Conversion

If you prefer to sell in one currency but serve international customers:

Add Conversion Information:

Create a custom block for your sales pages:

💰 PRICING INFORMATION

This course is priced in Swedish Krona (SEK).

Approximate conversions:
- 1970 SEK ≈ $197 USD
- 1970 SEK ≈ €177 EUR
- 1970 SEK ≈ £157 GBP

Note: Your bank will handle the currency conversion at checkout. 
Final amount may vary slightly based on current exchange rates.

All major credit cards accepted worldwide.

Benefits:

• Transparent and honest
• Simple to maintain
• Works for any currency
• Builds trust

Solution 3: Live Currency Converter Widget

For the most sophisticated approach:

Currency Converter Implementation:

1. Find a currency converter widget (many free options available via Google search)
2. Copy the HTML embed code
3. In your Zenler page editor, add an HTML block
4. Paste the converter code
5. Configure to show SEK as base currency

Result: Visitors can instantly see pricing in their preferred currency with real-time exchange rates.

Where to Place:

• Top of sales page
• Near pricing section
• In FAQ section

Handling Live Session Pricing

For paid live classes, the bundle strategy also works:

Method 1: Course-Wrapped Lives

1. Create three identical courses (minimal content)
2. Each course contains the same live session
3. Price each course in different currency
4. Name clearly: "Masterclass (USD)" / "Masterclass (EUR)" / "Masterclass (GBP)"

Method 2: Single Currency with Transparency

Choose your primary market's currency and add clear conversion information on the registration page.

Custom Block for Currency Transparency

Create and save this as a reusable custom block:

[Icon] Multiple Currency Support

We welcome students worldwide! This course is priced in [Your Currency].

Current approximate conversions:
🇺🇸 United States: ~$XXX USD
🇪🇺 European Union: ~€XXX EUR  
🇬🇧 United Kingdom: ~£XXX GBP
🇸🇪 Sweden: XXX kr SEK

Your bank will process the conversion at checkout.
Final amounts may vary based on current exchange rates and your bank's fees.

Questions? Contact us at support@yourdomain.com

To Create Custom Block:

1. Design the block on any page
2. Select the entire block
3. Click "Save as Custom Block"
4. Name it "Currency Conversion Info"
5. Reuse on any sales page

Getting Started with Zenler: Onboarding and Accelerator Programs

For new users feeling overwhelmed, Zenler provides structured paths to success.

Understanding the Different Programs

Onboarding Session (1 Hour):

• Platform tour and feature overview
• Basic navigation and setting overview
• Question time
• NOT hands-on training, course building tutorial, or personalized setup

30-Day Accelerator Program:

• Compressed, focused training with live sessions (recorded for replay)
• Step-by-step implementation with community support
• Designed for quick results

60-Day Accelerator Program:

• Comprehensive training with extended community access
• Deeper dive into features
• Better for complex projects

Which Program Is Right for You?

Choose Onboarding If:

• You want a quick platform overview
• You're comfortable learning independently
• You have specific questions about features

Choose 30-Day Accelerator If:

• You want to launch quickly
• You learn well from structured programs
• You're starting from scratch

Choose 60-Day Accelerator If:

• You're building something complex
• You want deeper understanding
• You have time to implement thoroughly

Accessing Training Resources

Tutorial Site: tutorials.newzenler.com

• Complete Guide to Zenler
• Feature-specific tutorials
• Marketing training
• Best practices library

Support Documentation: support.newzenler.com

• Searchable help articles
• Step-by-step guides
• Video demonstrations
• Live chat with support team

YouTube Channel:

• All past live support desk sessions
• Feature announcements
• Tips and tricks

Zenler Community:

• Connect with other creators
• Ask questions and get answers
• Share success stories

Zoom Integration and Replacing Existing Subscriptions

Many new Zenler users maintain separate Zoom subscriptions unnecessarily.

Zenler's Built-In Zoom

Zenler Pro plan includes Zoom Enterprise features:

• Up to 300 participants per session
• 4-hour session duration (vs. 40 minutes on free Zoom)
• Cloud recording included
• Automatic recording storage in Zenler
• Webinar functionality
• No additional cost

Comparing Your Zoom Subscription

Typical Personal Zoom Subscriptions:

• Monthly cost: $15-20
• 100 participant limit
• 30-hour session limits
• Manual recording management

Zenler Zoom Benefits:

• Included in existing subscription
• Enterprise-level features
• Integrated with course platform
• Automatic student registration
• Automated reminder emails
• Recording storage managed automatically

Can You Cancel Your Zoom Subscription?

Yes, if:

• You only use Zoom for course/membership delivery
• You don't need separate Zoom for other business activities
• Your usage fits within Zenler's offerings

Maybe not, if:

• You use Zoom for non-course meetings
• You have existing Zoom workflows with other tools

Migration Process

Step 1: Test Zenler Zoom

• Run a few test sessions
• Verify recording quality
• Test with small group

Step 2: Run Parallel

• Use both for 30 days
• Compare experiences
• Gather participant feedback

Step 3: Cancel If Satisfied

• Export any Zoom recordings
• Update calendar invites
• Inform regular participants
• Cancel Zoom subscription

Many successful Zenler users have eliminated their separate Zoom subscriptions and reported no issues.

Key Takeaways

Technical Mastery

• Use community live streaming for casual member engagement, not structured webinars
• Manage one-to-one bookings with client-specific recurring sessions
• Set up webinar automations with embedded join links for seamless access
• Create currency-specific bundles to serve international markets effectively
• Leverage bulk coupons for scalable affiliate management
• Replace expensive Zoom subscriptions with included enterprise features

Strategic Implementation

• Combine free webinars with membership trials for powerful conversion funnels
• Use custom blocks for currency transparency to build international trust
• Test emails across multiple devices before broadcasting
• Structure onboarding strategically with accelerator programs
• Track coupon usage to identify and reward top promoters
• Design custom promotional blocks instead of relying on default options

Support Resources

Never struggle alone - Zenler provides extensive support:

• Educational Live Support Desk: Weekly sessions with live Q&A
• Accelerator Programs: Structured 30-day and 60-day training paths
• The Complete Guide to Zenler: Comprehensive video training
• Support Documentation: support.newzenler.com
• Direct Email Support: support@zenler.com
• Tutorial Site: tutorials.newzenler.com
• YouTube Channel: youtube.com/@Zenler
• Facebook Community: Active group of fellow course creators

Join the Next Live Support Session

Don't miss future Educational Live Support Desk sessions! With Alli back on the team, you can expect even more support opportunities and potentially expanded session times.

📅 Subscribe to Educational Live Support Desk

📺 Watch replays on Zenler YouTube

✉️ Technical Support: support@zenler.com

Every Session Covers

• Live demonstrations of platform features
• Real-time problem solving
• Creative implementation strategies
• Technical troubleshooting
• Best practices from successful course creators
• Community questions and shared learning

All sessions are recorded with chapter markers, allowing you to jump directly to topics relevant to your needs.

Conclusion

The Educational Live Support Desk demonstrates Zenler's commitment to your success as a course creator. Whether you're implementing community live streaming, managing complex one-to-one bookings, setting up international pricing, or replacing costly third-party tools, these weekly sessions provide practical solutions from platform experts.

Remember: Your course content is valuable, but success depends on effective delivery, smart marketing, and optimized technical performance. Use these tools, strategies, and support resources to create a professional, efficient learning platform that serves your students worldwide and grows your business.

The platform provides the foundation - your implementation and the support community determine your success.

Happy Thanksgiving to those celebrating, and here's to your continued growth and success with Zenler!

Categories: : Live Support Desk